Shipping Policy

General shipping policy:

La Casita Mexicana (casitamex.com) currently offers UPS/FedEX ground shipping on all orders. Please allow 1 to 5 business days (Monday through Friday, Excluding Holidays) for all UPS/FedEx orders shipping, delivery is based on distance to destination. We also offer UPS/FedEx 3rd Day Select, 2nd Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States the rates for this services are based on package weight, size and distance shipped.

Ground shipping:

Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. If an order is placed before 12 PM PST, the order may ship out that same day.

Express shipping:

These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM PST, it will usually ship out that same day.

Backorders:

Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.

Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

International shipping policy:

We are sorry, but at this time, we cannot accept any order for products to be shipped out of the united states of America or credit cards with international billing addresses.